I will never buy another Samsung product. Our ice tray is completely frozen shut again, and the pool of water just keeps showing up on the floor. It is not just limited to Samsung and I see other manufacturers also have similar issues. On my unit it’s the fridge and coolSelect+.Thanks, I found this searching for easy answers to the Ice Maker on our Samsung freezing up and not making ice. Some have said to pull down on the tube to extend it, but mine was fully extended with about 1/8 to 1/4 inch protruding. At least it didn't explode. Manual defrost of fresh food and freezer compartments (fd) Cancel (display goes completely dark) ... You guys helped me fix the ice maker dripping and freezing-over problem on a Samsung RF24FSEDBSR. They're fine as far as I can tell. The instructions to defrost the ice maker doesn't seem to work on a RF23J9011SR (4 door French). I used a blow dryer and found the ice in that little hole just kept melting. Thread starter jools1976; Start date Jul 18, 2018; J. jools1976 Premium Member.
So the fix is quite new. Hopefully this won't be like everyone on here with disappointments. I had the same problems described here and other sites until I fixed it by what is prescribed above.
This is way beyond acceptable. I've decided to talk to them and tell me what's on the table for me. No help after several tries.Now, I put my control panel on forced defrost mode and it keep beeping. After our repair by the Geek Squad guy (per the service bulletin), we haven't had any issues for months.
Thank you for this blog. Those visits were under warranty and now I'm out and the issue is back. Genuine product manufactured by Samsung. Makes me wonder if a chip on the board is prematurely failing. So that is the challenge for the engineers. I noticed my ice came out with some pieces looking wet so I lowered the temp and now instead of at least once a week I go a couple of weeks or more.Our icemaker is in the top of the refrigerator and I think everytime the doors gets opened the ice maker warms up a bit. If you order a new icemaker on Amazon, search for "DA9712317A". has held a reputation as a national leader in class actions and other complex commercial litigation. It's a quick fix. Then will see where we are in a few hours. It is almost 2 years old now from Best Buy. I defrosted the ice maker a few times. Long story short, after my third try with Samsung (and being assigned a ticket number... and NEVER hearing back from Samsung), I insisted Geek Squad address the situation. Worked perfectly for a year. I really don’t want this refrigerator anymore. They need to be accountable for a product that is defective.
Then you have the melt/freeze cycle creating ice chunks, wet ice, ice dams and all sort of problems. However, since there was so much ice in the ice maker vent like it was not draining, raised the front of the fridge another 1/8-3/16 inch. After six service calls and a refusal to refund or exchange our unit, we are looking in to a class action suit with Kohn, Swift, and Graf. Water is constantly dripping from ice maker to inside fridge, down freezer gasket to floor. Now the service guy wants me to defrost the whole fridge for 36 hours in order to repair ice maker - all under extended Warranty- If I scrape off ice build up it still makes perfect ice in the overflow freezer drawer but frosted ice in the main dispenser. As a follow-up to our previous message on October 7, 2016, our firm, Kohn, Swift & Graf, P.C. If I let it go too long the ice bucket is almost impossible to remove. I called Samsung. Unfortunately the fixes all have to do with how it's installed, not the actual ice making unit, so an "upgraded" unit wouldn't really fix anything (and thus, doesn't exist).I was surprised by how good the Geek Squad guy was, so it might be worth just calling Best Buy and getting a quote, even if you didn't buy your fridge there. I can't believe the SamSung only last a little more than 2 years!!!! I have a 2-year-old Samsung RF263 (Ice maker DA99-03924A). When you open the lower freezer drawer 9 out of ten times a ice cube falls on the ground. Of course out of warranty.
I removed the ice tray turned the ice maker off and took several glasses of very hot water and put them where the ice tray goes. Anyone else have this problem with the panel? Worked for me. Now, let's cross our fingers and hope the repair works!
I used a steamer to defrost my unit and pulled it out. and reset it, only to have it happen again a couple days later. I have the Samsung RF23M8070SR and the ice maker has started to jam up with ice and the refrigerator is only 2 years old! It never went to a black screen or to any other screen. Information for those who have a Samsung RF23HCEDBSR/AAYou must simultaneously hold the FREEZER and the LIGHTING buttons on the control panel to get this model into Test Mode. I ordered new one and it had different number but was same board (no new components): DA 92-00594B. Trying now to defrost once a week.
To the four walls, I added about the same 1/4 inch upward to the four sides by using the same plastic tape. After 9 months of doing this, Home Depot refunded us the full purchase price, plus the cost of the extended warranty.
And that he had done this sucessfully on a few refridgerators already :), Stian... this is a known "fix." Sorry, there is insufficient stock for your basket. I did not have to replace any parts! Any ideas? that did indeaad take me to FF - but how do I then get to FD? @ Jerry: when did you purchase your refrigerator? Thanks again. Samsung might make good cell phones, but they need to get out of the appliance business. He defrosted all the ice out of it a few times. Model RF23J9011SG (4-door, black stainless) which is on sale at Costco.com; if I could obtain the manufacturing date of items currently being sold by Costco (and if such a mftrg. I found there was still ice in the space right behind where the coil originates. There isn't any water anywhere else that I can find. Then it's OK for 3 weeks before it happens again. I also pulled out my fridge from the wall took off the bottom panel and cleaned all the dust off the coils. "Is the ice maker light on? Jerry. Some ice makers have a built-in reset switch, and others (like portable ice makers) have to be unplugged for a few minutes.
Samsung RF24FSEDBSR/AA Door Hinge Grommet-Bushing - Genuine OEM.
Not sure what to do, other than buying something else? 1. The level showed the fridge was biased to the back. Also what did the controller board look like (approximate size/wire harness) and how involved was that replacement? This would be 3 fridges in 3 years. When my "ice drawer" was completely frozen shut, I did have to run the defrost sequence several times to thaw enough ice to get the drawer open. DAMN! He then ordered the "only" sealer (made by Samsung and VERY expensive) that would seal the unit and keep this from happening again. We have an almost 3 year old RF30HBEDBSR (french door refrigerator with bottom mount freezer with the ice maker in the upper left corner of the refrigerator) with precisely the same issues that everyone else here is having: ice room getting clogged due to ice build up. The first one was replaced under the Samsung warranty and now this one the Sears extended warranty will only cover $2,100.00, though I would require a lot more as I have to have a counter depth fridge because of my kitchen configuration. The problem is that ice builds up, and clogs the fan. My fridge is the four door style. I have been dealing with this issue for two years as well. I have the Samsung RF23M8070SR and the ice maker has started to jam up with ice and the refrigerator is only 2 years old!
I see on the internet that it is a serious problem for Samsung. Any ideas welcome.I would also like to know if the class action suit applies to Canada too. I assume the repair person will not show up and I'll have to go through it all again. have same problem with Samsung fridge after warranty ran out, naturally. Thus every defrost cycle leaks water down the styrofoam from the point of coil insertion, down into the vent for future freezing. Other then the problems with the ice maker the refrigerator has been working well and we do very much enjoy it until I don't have ice for my 5 o'clock cocktail. The drain chute is left justified so today, after de icing again in the last 2 months, I raised the right front foot as much as I could to try and help push water towards the drain. I've got the 23" model. Any suggestions would be greatly appreciated. Since its founding over 40 years ago, Kohn, Swift & Graf, P.C. When I accomplished the above, the ice maker functions like the day I purchased the refrigerator., @Jerry... right, and then it happens again a couple weeks (or days) later. But what he told her was the service notice basically had them recaulk the box all around the icemaker.After months of our unit freezing up apx every 3 days, we have actually had about 2 months now without an incident. So, really, not so "easy. And having kids who open the refrigerator all day long and at times hanging on the handle I am sure that is what caused the seal on my icemaker to fatigue. This would explain why for the first 1-1.5 years all works well. I just got off the phone with Samsung's horrible Executive Customer Relations team who told me that they could find no evidence of the existence of the service bulletin mentioned here. I got the ice bucket out and used my hair dryer to defrost it. The idea is to completely remove the ice and dry this rectangular port.Perhaps I didn't need the new icemaker, but I had already purchased it so what the heck. BTW, also ran tiny bead of caulk over top perimeter of water fill chamber in ice maker piece to ensure water tightness. Nothing changed. As others have reported my rectangular duct from the 12V fan was blocked solid with ice.
If you don't think this refrigerator thing is bad, you should see the issue with the washing machine. I have the French door model RF4267HA which is 7 years old and stopped making ice about 2 months ago. I've been researching and it appears that this problem is rampant with this Samsung ice maker/refrigerator for many years. From there, contact support chat, samsung community forum, facebook support, & twitter support. Although my model number is not listed on the Samsung memo, it still acts just like the others. You'll note the service bulletin is *from* Samsung. The rubber gasket between the shute on the door and the icemaker deteriorate over time, allowing warmer fridge air to enter the icemaker. I just stumbled across this post. At best I may get a couple of months before it freezes up again. I do have an extended warranty through Sears and they have tried multiple times to fix the issue but it always happens again. I had three service technicians before I had one who knew about the service bulletins for this model ice maker, and my ice maker needed all the steps completed including the air gap to the refrigerator compartment.Here is the link to the ASC20170602002 service bulletin so you can check out your refrigerator and show it to the next service technician if the need it.https://www.scribd.com/document/368604441/ASC20170602002-Samsung-Refrigerator-Latest-Service-Bulletin. Register your product and find out what's covered, Get help from our authorised support centres, For important product service announcements, There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.
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