1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. IRS says file ASAP: Even with the new deadline, … 2 When clients receive their money in advance, the funds are issued as a loan secured by and paid back with the client’s own tax … The contact tab is also where you will be able to access the number for Phone Support, along with the hours of availability during the tax season. 2 When clients receive their money in advance, the funds are issued as a loan secured by and paid back with the client’s own tax … TaxSlayer Pro Desktop is beginning a 2-year reduction plan Year 1 (Filing Season 2021) Only sites that had Tax Year 2019 Desktop can order Tax Year 2020 Desktop or new sites that have server connectivity issues. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching. Premium customers have access to a Web-based live chat feature that’s operational at the height of tax season (early January through Tax Day). The taxpayer performed more than 750 hours of services during the tax year in real property trades or businesses in which the taxpayer materially participated. With over 50 years of experience in the tax industry, we are now one of the leading software development companies for tax services and offer a range of high-quality, low-cost products to assist individual consumers and professionals. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching. TaxSlayer began as a family-owned tax preparation company. You may also contact us during regular business hours at the below address and telephone numbers. TaxSlayer Pro makes tax filing simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. Live Chat Support. During tax season, product support, including telephone support is available Monday through Saturday, with off season support available during regular business hours. To visit ScreenConnect to learn more, click here.If you would like to see instructions on how to connect to a remote support session, click on one of the following links. Remote Desktop TaxSlayer Books uses ScreenConnect to remotely assist our customers. 93% of TaxSlayer Pro respondents reported that they continue to use TaxSlayer Pro software after switching. 1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. 1 TaxSlayer Pro through SurveyMonkey surveyed 757 users of TaxSlayer Pro online tax preparation software 4/1/19 through 4/17/19. You can access live chat during TaxSlayer’s posted phone support hours: 9am to 9pm Monday through Friday, 9am to 5pm Saturday, and 12pm to 5pm Sunday (all times Eastern). An authorized IRS e-file provider, the company has been building tax software since 1989. TaxSlayer Support CARES Act - 10% Early Withdrawal Penalty Exception The CARES (Coronavirus Aid, Relief, and Economic Security) Act in March 2020 allows for early withdrawals form 401(k) and individual retirement accounts (IRA) penalty-free . Fastest refund possible: Fastest tax refund with e-file and direct deposit; actual tax refund time will vary based on IRS. The Balance Based on review of TaxSlayer's software by The Balance. NerdWallet: Based on review of TaxSlayer’s software by NerdWallet. 2 When clients receive their money in advance, the funds are issued as a loan secured by and paid back with the client’s own tax … THE TAXSLAYER PRO STORY. DoughRoller: Based on review of TaxSlayer’s software by DoughRoller. Company History. Our "Help & Support" tab provides you with quick access to our Support Center. 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