Based on what sound is heard, answer the question on the menu and follow the instructions. If using an LG Home Theater, Sound Plate, or Sound Bar, refer to, If using a home theater device manufactured by another company, please contact the manufacturer. If no audio is present, then the TV may require service. Check if the audio connector is secure at both the TV and the external sound system. Designed with you in mind, LG products offer innovative solutions to make life good. All Rights Reserved. Performing a Sound Test will either confirm or eliminate the TV as the source of the problem. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Select AV Sync Adjust. (GMT -05:00, United States of America local time) All Rights Reserved. We can help. Make sure the A/V cable(s) you're using (generally HDMI or RCA) are correctly and securely connected to both the TV's. Another likely cause of audio distortion is the external device. Check if the external sound system is switched on. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2020 LG Electronics. to If no audio is present, then the external sound system is likely to be faulty. JavaScript appears to be disabled in your browser. With the sound issue isolated to a single input, try these steps: If the issue persists, your TV may require Repair Service.
Distorted audio can be caused by faulty audio circuitry in either the TV or external audio systems. Check with an internal source on the TV, such as a Premium Application. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Are you using the TV speakers?
(GMT -05:00, United States of America local time) We apologize for this inconvenience. With Sound Out set to Internal speakers, no sound will come from the external speakers. The Sound Test generates audio output to the TV. Check if the external sound system is set to the correct volume and not muted. If no audio is present, proceed to schedule a repair service from our Schedule a Repair page. To set this, press the Settings button on the remote control and select Settings > SOUND> Adaptive Sound Control, then press WHEEL or ENTER. Verify the other Sound menu settings. In addition, Sound Test is not available on all models. Or an external device, such as a Soundbar or Home Theater? If possible test with an alternative external sound source, such as a Blu-ray player, DVD or Gaming Console. to Press the. If possible test with an alternative external sound source, such as a Blu-ray player, DVD or Gaming Console. If the external source, such as a cable or satellite box, has a volume control, check if the setting is muted or set at a low volume. Designed with you in mind, LG products offer innovative solutions to make life good. Scan, Slow Motion, and Pause are special playback modes in which the media plays back in specific ways. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Press the Settings button on the remote control and select Settings > SOUND> Sound Out, then press WHEEL or ENTER. The Sound Test generates audio output to the TV. Try to use a different audio cable; your cable may have stopped working. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Select the Settings gear icon in the top-right corner. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2020 LG Electronics. Note: If using an LG Home Theater/Sound Plate/Sound Bar and not getting sound from that device, refer to one of the following: - Audio is missing from some speakers (not all). Most audio problems are caused by incorrect menu settings on the TV or external devices. Press the Settings button on the remote control and select Settings > SOUND, then press WHEEL or ENTER.
With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. If your video or sound file is playing normally (except for the sound), you are not in one of these modes. Audio is missing from some speakers (not all), Device Has No Audio - Sound Bar/Sound Plate/Home Theater, Privacy Portal - Do Not Sell My Personal Information.
Check if the external source is switched on. Subsequent sections will help to determine the audio problem when an external device is attached to the TV. Performing a simple Sound Test reveals potential audio problems with the TV speakers or audio circuitry. If the sound is only distorted when in an application, then contact the vendor of that application. Make sure the audio wire you're using is correctly and securely connected to both the TV's. Try to use different cable(s); your cable(s) may have stopped working. We can help. The information was not presented clearly. If the media device is made by a company other than LG, please contact the manufacturer. The Sound Test generates audio output to the TV. If there is no sound, then proceed to the next step.
If you are using an external sound system such as a Home Theater etc, then check that the. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Check an alternative external source with the sound system, such as a Blu-ray player, DVD or Gaming Console.
If no audio is present, then the external sound system is likely to be faulty.
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When you switch inputs (or use Live TV), is the sound present on any of them? Check if the audio connector is secure at both the TV and the external sound system. Delicious. If there is sound, then proceed to the next step.
If the Sound Test revealed no TV sound problem, then refer to the sections on external sound sources.
With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way.
Check if the audio connector is secure at both the external source and the TV. If no audio is present, then the TV may require service. Try to test the media device on another TV to confirm it's working. Performing a Sound Test will either confirm or eliminate the TV as the source of the problem. Check if the volume is set to the correct level and not muted. Check an alternative internal source. Most audio problems are caused by incorrect menu settings on the TV or external devices.
Refer to the specific audio input and output scenarios to identify why no audio is heard on either the TV speakers or the external device speakers. If you are using an external sound system such as a Home Theater etc, then check that the TV Speaker is Off. Performing a simple Sound Test reveals potential audio problems with the TV speakers or audio circuitry. Select On.
Check if the external sound system is switched to the correct input. External Source (e.g. If the audio level varies between channels, then you may need the. Some images do not display or links do not work. Check if the external source is switched on. Check if the volume is set to the correct level and not muted. Based on what sound is heard, answer the question on the menu and follow the instructions. Check if the external sound system is switched on. If the external source, such as a cable or satellite box has a volume control, check if the setting is muted or set at a low volume. If there is still no sound, then the external sound system is likely to be faulty.
Press the Settings button on the LG remote control and select All Settings > Sound > Sound Test. We apologize for this inconvenience. For your convenience, you can Request a Repair Online using the button below.
If possible test with an alternative external sound source, such as a Blu-ray player, DVD or Gaming Console. Subsequent sections will help to determine the audio problem when an external device is attached to the TV. The information did not resolve my issue. The absence of audio coming from your TV can be frustrating, but the steps below will help to find and resolve the issue. Check if the TV volume is set to the correct level and not muted. Check if the correct input is selected on the TV.
Check if the TV Sound Out is set to TV Speaker. If the audio distortion is still present, then the TV is may require service. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE12 or greater). Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. If no audio is present, then the TV may require service.
If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Push the Home button on your remote. If possible test with an alternative external sound source, such as a Blu-ray player, DVD or Gaming Console. Check if the correct input is selected on the TV. Check if the audio connector is secure at both the external source and the TV. If the Sound Test revealed a TV sound problem, please proceed to from our Schedule a Repair. Get your questions answered about product setup, use and care, repair and maintenance issues. Check an alternative internal source.
Note: If using an LG Home Theater/Sound Plate/Sound Bar and not getting sound from that device, refer to one of the following: - Audio is missing from some speakers (not all). Check an alternative external source with the sound system, such as a Blu-ray player, DVD or Gaming Console.
If no audio is present, proceed to schedule a repair service from our Schedule a Repair page. Most audio problems are caused by incorrect menu settings on the TV or external devices. Refer to the specific audio input and output scenarios to identify why no audio is heard on either the TV speakers or the external device speakers.
Performing a Sound Test will either confirm or eliminate the TV as the source of the problem. Distorted audio can be caused by faulty audio circuitry in either the TV or external audio systems. If the external source, such as a cable or satellite box has a volume control, check if the setting is muted or set at a low volume. I was disappointed with the product quality or performance. If there is sound, then proceed to the next step. If there is still no sound, then the external sound system is likely to be faulty. Check if the external sound system is set to the correct volume and not muted. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size.
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